Vip account manager

Energame is a management consultancy and an investment advisory firm specialized in online entertainment.

We manage the development and growth of a diverse range of clients within the iGaming sector, encompassing areas of sports betting, gambling, cybersport, fantasy sports, IT platform solutions, and content production worldwide.

We are looking for a talented VIP Account Manager to join our team.

YOUR MAIN RESPONSIBILITIES WILL BE:
- Communicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats and e-mail;
- Analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience;
- Analyze customer account and create an activation plan for each individual customer;
- Performs daily analysis of client activity and its reactivation;
- Work with significant winnings/losses of VIP and pre-VIP clients;
- Work on increasing the amount of deposits/turnovers of VIP clients;
- Deal with unsuccessful deposits/withdrawals;
- Work on group and individual performance indicators.

ESSENTIAL PROFESSIONAL EXPERIENCE:
- Ability to work at night shift;
- Experienced in customer service/sales from 1 year;
- Fluent in Ukrainian and Russian languages;
- PC skills (Word, Excel and other programs);
- Knowledge of the process of successful cooperation with clients, experience patiently and actively listening to the client;
- Sociability and independence, attention to detail, organization and multitasking.

WE CARE ABOUT YOU:
Vacation: We prioritize your well-being. Our vacation policy offers 20 working days.

Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. You can take up to 5 working days without the need for supporting documents.

Work-Life Balance: We offer adaptable work schedules, a hybrid remote setup allowing you to work flexibly from any location, direct communication with C-level executives, a collaborative, friendly, and skilled team environment. Additionally, we provide maternity and paternity leaves, sports activities, team-building initiatives, company engagement events, and gifts for special occasions.

Benefit Cafeteria: Tailor your benefits to meet your individual needs. We offer an annual budget to cover expenses, providing a range of compensation options including ports, medical insurance, dental coverage, psychotherapy services, a home office, and various other essential and beneficial services.

Learning & Development: Grow professionally with us. We allocate an annual budget for attending L&D courses of your choice. Moreover we have Key Talent Program for high potential employees.

Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.
Charitable and social responsibility projects.

Join our ambitious team today!