Training, support and help desk specialist

HR-Consulting (www.search4staff.com ) on behalf of its client, an international company is looking for candidates to fill the position of:

TRAINING, SUPPORT AND HELP DESK

The company:
Foreign company specialized in marketing research services.

Responsibilities:
• Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication;
• Project managing, developing timetables and setting deadlines for clients and internal team;
• Producing monthly and quarterly status reports to each client and establishing individual requirements;
• Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems;
• Co-work with development management team to improve system design, development process, account management;
• Producing materials for clients training;
• Provide software application training using a variety of delivery methods including web-based and on-site training;

Qualifications & Experience:
• Bachelor’s Degree;
• Fluent English;
• Good spoken and written communication skills;
• Strong presentation and negotiation skills;
• Good organizational and time management skills;
• General Computer knowledge


The remuneration:
• Attractive salary;
• Professional growth opportunities;
• Full training and development program.

To apply, please submit your CV to HR-Consulting.

Please, indicate the relevant vacancy code (TSHD) in the subject line or CV.

E-mail: NP50@SEARCH4STAFF.COM, fax: 20-91-34, tel.: 022 876 557