Ticketing Specialist $1300 +

Why Join AirBusinessClass?
AirBusinessClass has been operating in the travel industry for over 7 years, building strong expertise and a professional team. Over time, we’ve developed effective processes, long-term partnerships, and a work environment where people know what they’re doing and support each other.

At the same time, we continue to improve, introduce new ideas, and create opportunities for our team to grow professionally. Here, your contribution is valued, your results are noticed, and your development is supported.

Key Responsibilities

Provide excellent customer service by handling ticketing, reservations, and passenger requests professionally and efficiently
Process refunds for delayed or cancelled flights
Answer passenger questions and resolve concerns in a friendly and helpful manner
Handle customer complaints calmly and constructively, escalating to a supervisor when necessary
Stay updated on flight schedules and changes, informing passengers when needed
Deliver high-quality service over the phone and build long-term customer relationships

Requirements

Availability for night shift work
Strong English communication skills (B2+)
GDS knowledge (Sabre) and experience in the travel industry
Prior experience in the same role
Strong problem-solving skills
Empathy and customer-oriented mindset
Attention to detail

What We Offer

Base salary from $1,300 + unlimited bonuses
Official employment
Career growth and professional development
Modern, cozy office in the center of Chișinău (Eminescu 70)
Supportive, American-style management culture
Company events and a friendly team atmosphere
Free tea and coffee