SUPPORT ENGINEER

DEPARTMENT: CLIENT SERVICES

POSITION SUMMARY:
Product Support Specialists help customers troubleshoot technical problems they face in using our solutions. These can range from simple installation questions to advanced performance tuning of complex systems. The ideal candidate is goal-oriented, has the ability to handle interruptions while fluidly switching between several projects; must have strong technical skills supporting mission critical products for enterprise clients. The position requires interaction with customers, sales team members and the product development team.

REQUIRED SKILL SET:
- MUST have strong verbal and written English communications skills
- Bachelor's degree in a Technology related program or equivalent experience in a technical support role
- Ownership and Initiative is a must; must have the drive to "own" and see technical issues to closure
- Ability to manage customers in tough situations when trying to resolve real-world business systems problems
- Ability to read and write relational database queries using T-SQL or ANSI-SQL required
- Hands-on experience and familiarity in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C# or VB.Net
- Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
- Knowledge of HTML and experience with code or scripting development are highly desirable.
- Ability to identify and clarify problems, set goals and able to resolve critical issues
- Ability to work effectively on multiple tasks with many team members, testing and support staff, development team and others cross-functional teams
- Excellent organizational skills; must be detail oriented
- Must be a fast learner and willing to learn new technologies

Compensation:
Full time employment compensation package (attractive salary / bonuses / vacations)

To apply, please send your resume to: office@estcomputer.com mentioning job title in the e-mail subject line. Only selected candidates will be contacted.