Service analyst

Job title: Service analyst
Company: Deltatel
Domain: IT/Telecom
City: Timisoara
Job type: Full time
Requirements:
• Bachelor's Degree in Engineering, Engineering Technology, Telecommunications, Computer Science, Information Technologies or equivalent
• Knowledge of ITT (infrastructure, technology & telecommunications) fundamentals
• Ability to document information
• Adaptability, Analytical skills, Customer focus
• Languages: French/ German (minimum B1), English
• Disponibility for shift work
• Multitasking and prioritizing abilities
• Positive attitude, flexibility, team spirit
• Romanian citizenship
Job activities:
• Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems.
• Monitor network traffic and analyze service performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service.
• Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations
• Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution.
• Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.
Benefits:
• Professional development opportunities
• Access to theoretical and practical training programs
• Various discounts/offerings for sports, financial services and others
• Balance your work and private life- 24 days annual vacation