Restaurant Managers – (european Or German Nationality)

Requirements:

Education and Experience
Diploma in Food & Beverage / Catering Management 2-4 years experience in the food and beverage Supervisory role or related professional area.

Responsibilities
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

An act as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Assists servers and hosts on the floor during meal periods and high demand times.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Empowers associates to provide excellent customer service.

Ensures associates are treated fairly and equitably. Strives to improve associate retention.

Ensures staff understands local, state and Federal liquor laws.

Monitors alcohol beverage service in compliance with local laws.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures associates receive on-going training to understand guest expectations.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Recognizes good quality products and presentations.

Ensures compliance with all local Health Department regulations.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.


Skills and Knowledge