Patient coordinator emea/asia

We are seeking an experienced telephone customer service representative providing unparalleled customer service to our customers. This position is a great combination of customer service and sales.

We are looking for a self-starter that is very motivated and aggressive, self-disciplined and results driven. You will be contacting warm prospects via telephone and emails, and build relationship, collect relevant information from the customer, and coordinate efforts with our service providers.

Candidate must have home office with computer, high-speed internet, and noise-cancelling headset with microphone, along with Microsoft Word, Outlook, and other software, in order to increase productivity

Main responsibilities:
Outbound calls to customer and understand their specific needs, collect additional information and documentation for processing
Develop case reports for service providers
Work with service providers to provide price quotation to customers
Communicate multiple options based on customer request and needs
Ability to multi-task and willingness to perform various team functions when requested
Responsible for setting up appointments
Maintain regular contact with prospects and customers.

Experience and Skills:
Experience in sales / customer service / call center environment
Excellent communications skills in English and Spanish, both written and oral and a commitment to world class customer service
Strong working knowledge of personal computers (use of word, outlook, internet, etc.)
Strong phone, data entry skills required
Knowledge of proper email etiquette and able to compose proper business emails
Effective listener and able to understand customer needs
Ability to quickly establish rapport with clients in a way that allows for a comfortable consultation
Shows/practices a commitment to ethical conduct
Works well under pressure and does not waiver in working as a team

Candidate meeting all of the criteria above, please reply to this post with a current copy of your resume and a cover letter in English to demonstrate your written skills at info@placidway.com. We will not consider submissions received without a cover letter and not meeting above-stated criteria.




Details:
Location: Home/Virtual
Work schedule: 9am - 6pm
Compensation: fixed + commission
Telecommuting is ok.
This is a contract job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests