Operations Specialist

AtoB Transfer is looking for a talented full-time Partner Operations Specialist to join our team in Chișinău.

We are passionate about our work, and our goal is to provide the best travel experience to our clients in the most popular holiday destinations worldwide. Some of our operating areas are Dubai, New York, London, Paris, Rome, Brussels and other cities.

You will be responsible for onboarding new providers and discovering and driving performance improvements across the Operations organisation and beyond.
It's a once-in-a-lifetime opportunity to collaborate with talented people from HQ and local markets, make a worldwide effect, develop scalable solutions to operational difficulties, and witness the results of your efforts each day.

Daily Tasks:

- Support all Atob's operations in the platform
- Review key operational metrics. Availability rate rejected reservations, driver's performance, average ratings, dealing with issues and complaints - these and other metrics define the success of our marketplace business.
- You will be looking for ways to improve these metrics.
- Onboard new providers on the AtoB platform: review profiles, deliver training on how to use the AtoB platform and confirm prices.
- Manage the company's inbox and chat.
- Manage the provider's daily requests (add /approve new vehicle, request flight number, operational and connectivity issues).
- Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for AtoB clients and providers.
- Support active providers: solve most time-sensitive operational issues, pricing and other booking information.

Skills/ Qualifications:

- Excellent command of the English language
- Knowledge of MS Office (Excel)
- A team player who can work on their own initiative
- A pro-active approach
- Adaptable to change
- Professional attitude and appropriate work ethic.
- Proven ability to multitask, work under pressure, and meet strict deadlines.
- Excellent communication and presentation skills
- Strong interpersonal and time management skills
- Accuracy and attention to detail

We offer:

- Corporate discount system
- Business trips
- Team buildings, corporate events, and a healthy, human-first work culture.
- You can use the work tools you love
- Become part of a rapidly growing team - gain experience in teamwork
- Support and full assistance in the work process
- Professional & personal growth.
- A competitive remuneration package will be offered to the successful candidate, according to qualifications and experience.