Manager Call Center

Studio-Moderna - крупнейший консультант и провайдер прямых маркетинговых услуг в Центральной и Восточной Европе, теперь и в Молдове!
Фундаментальная причина нашей успешной непрерывной деятельности кроется в  самом главном ресурсе компании – в ее сотрудниках. Поэтому мы с особым  вниманием относимся к подбору и подготовке всех наших кадров.

Personal traits:
Communication skills
Planning skills
Ability to listen
Ability to understand
Optimism
Openness to new information permanent


Job requirements:
University degree in economics / marketing / psychology or related areas
English, Romanian & Russian knowledge
Very good client service approach.
additional skills: MICROSOFT OFFICE (WORD, EXCEL, POWER POINT)


Roles & responsibilities:
To manage, organize and supervise working process,
To perform regular tasks regarding the Call-Centre operations,
To connect and execute projects with highest possible profit and seek for a synergy between projects and employees,
To optimize Call-Center cost structure,
To ensure efficiency of Project managers and Call centre supervisors,
To ensure the highest quality of projects and dialogues,
To analyze profitability of projects,
To ensure high quality and efficiency of operations within the Call-Centre,
To ensure success in motivating of Call-Centre employees and perform new ideas for better operations,
To supervise and assist surveys, scripts, dialogues, special offers, planning, expenses,