Manager Call Center

Personal traits:
Communication skills
Planning skills
Ability to listen
Ability to understand
Optimism
Openness to new information permanent


Job requirements:
University degree in economics / marketing / psychology or related areas
At least 5 years of experience on the same position (I do not think that really find person with a 5-year experience)
English, Romanian & Russian knowledge
Very good client service approach..
additional skills: MICROSOFT OFFICE (WORD, EXCEL, POWER POINT)


Roles & responsibilities:
- To manage, organize and supervise working process,
- To perform regular tasks regarding the Call-Centre operations,
- To connect and execute projects with highest possible profit and seek for a synergy between projects and employees,
- To optimize Call-Center cost structure,
- To ensure efficiency of Project managers and Call centre supervisors,
- To ensure the highest quality of projects and dialogues,
- To analyze profitability of projects,
- To ensure high quality and efficiency of operations within the Call-Centre,
- To ensure success in motivating of Call-Centre employees and perform new ideas for better operations,
- To supervise and assist surveys, scripts, dialogues, special offers, planning, expenses,