Help desk specialist

HR-Consulting (www.search4staff.com) on behalf of its client, an international company is looking for candidates to fill the position of:

Help Desk Specialist

The company:
Foreign company specialized in logistics and distribution services.

Responsibilities:
• Answer technical questions;
• Analyse problems that cannot be solved locally;
• Solve problems;
• Automatic mails (incoming EDI errors, failure notification, check reports);
• Distribute unsolvable problems to the right person/department;
• Follow up status of received questions/problems;
• Feed back to the organisation of solution, problem and possible corrective actions;
• Register each call/mail in helpdesk registration tool with correct & complete information;
• Built up knowledge base & procedures for helpdesk activities.

Qualifications & Experience:
• University Degree in Computer Science or related field;
• At least 1 year of equivalent or related experience;
• Logistics work experience is a plus;
• Strong analytical mindset;
• Fluent in spoken and written English;
• Thorough knowledge of MS Office;
• Strong communicative skills;
• Willingness for short assignments abroad.

The remuneration:
• Challenging job with a lot of variety and future in a fast growing dynamic company;
• Competitive salary according to knowledge and experience.

To apply, please submit your CV to HR-Consulting
E-mail: NP20@SEARCH4STAFF.COM, fax: 20-91-34, tel.: 022 876 557

Please, indicate the relevant vacancy code (HD-S) in the subject line or CV.
Short-listed candidates will be contacted and invited for interview.