Head of patient relations department

HR-Consulting company (www.search4staff.com) on behalf of its client, a private international hospital, is seeking candidates for the following open position:

Head of Patient Relations Department

Job Summary:

The holder of this job will be responsible for a wide range of administrative services pertaining to patients / visitors

Main responsibilities:

* Organizing the activity of reception and distributing efficiently the work force among its areas: call center, registration and cash desk
* Training receptionists in regard with customer service standards
* Controlling the quality of offered services: correctness of information provided to patients, data introduced in database, solutions found to customers’ needs
* Reporting

Requirements:

* Experience in managing teams
* University degree (medical education would be a great advantage, but not obligatory)
* Previous experience in customer service
* Excellent communication and problem solving skills
* Responsibility, flexibility and excellent interpersonal skills
* Knowledge of Romanian, Russian and English
* PC proficiency (MS Office)

Offer:

Attractive salary level, mobile communication compensation, other benefits

The resumes should be submitted to HR-Consulting (www.search4staff.com). e-mail: ST60@SEARCH4STAFF.COM, fax: 20 91 34

Indicate the following vacancy code: S-HRD

Contact phone for additional information: 20 29 86

Only selected candidates will be invited to the interview.