Front office supervisor

MAC Construction was founded as J P Murfitt in 1978 and is now an established construction company with a proven ability to carry out and complete projects within the sectors of new residential buildings, new office developments, residential and commercial refurbishment and industrial unit construction, valued up to £2 million. We are a privately owned construction company currently looking to maintain our steady growth for the future.

Based in Ely, we operate mainly in Cambridgshire but also venture into Suffolk and Norfolk all in the United Kingdom.

Responsibilities:

Provide outstanding services and ensure customer satisfaction.

Address customer concerns and complaints promptly and professionally.

Respond to customer needs and requests in a timely manner.

Answer phone switchboards and transfer calls and take messages.

Manage incoming and outgoing mails and faxes.

Post charges to customers and handle card and cash transactions.

Plan and assign workloads for front office associates.

Supervise associates in their assigned job duties.

Prepare operational and financial records for Manager to review.

Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.