English-speaking customer service representative "impro group"

International Company is Hiring!

Who we are looking for?

You’re a problem solver and easily connect with customers! You are all about being positive and you like helping people to keep them happy, satisfied and loyal. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment.

You are a perfect match to join our team!



We offer:

- Very attractive salary package NET Salary - starting from 450$ per month + 75$ for meal
- Nice office in the central part of Chisinau, pleasant and friendly working environment
- All documents pack, including work-book, medical insurance
- Shift is from 12:00-21:00
- We will provide you a full training for this job (training will be from 9:00-18:00).

Position Description:

- Identify and assess customers’ needs to achieve satisfaction
- Position will deal with both our European and United States customers
- Handling customer requests and issues related to our USA and European market
- Will utilize email, instant messengers and limited phone
- Contribute to team effort by accomplishing related results as needed


Main Responsibilities:

- Reading and responding to inquiries from our customer accounts on products, shipping, etc.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Dealing with customers, our warehouse, and other departments inside the company
- Ability to multi-task, prioritize and manage time effectively
- Provide accurate, valid and complete information by using the right methods/tools


Qualifications:

- College / University Degree, advanced Business Degree preferred
- Strong English skills, both written and spoken
- Experience in customer service and fluency in other foreign languages is a benefit
- Computer literacy, Open Office Document Solutions office suite
- Must be able to use spreadsheets
- Problem Solving and detail oriented
- Positive Attitude


The chosen candidate will work the day shift, official NET SALARY, paid lunches, health insurance, paid national holidays, additional paid vacation, and the opportunity to build a career with a dynamic global company.



If you already found yourself in our team, Send you Resume in English right now with enclosed photo to: rabota.job@improgroup.com