E-Commerce Customer Support

We are looking for German speakers that will support an E-Commerce platform, by dealing with customers world wide.

We offer:

Salary 600 - 700 EUR;
7-hours shift per day (9.00-17.00);
1 hour lunch break;
2 coffee-breaks 15 min.;
Office in the center of Chisinau;
Grafit Languages School;
Grafit Sport Program;
Grafit Health Program.

The overall responsibility will be:

Handle e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction
Respond and resolve promptly to customer inquiries and complaints
Process orders, forms, applications and requests

Requirements:

Proficient in German (written and spoken level B1-B2);
Basic skills in Word, Excel;
Able to multi-task;
Strong team player with commitment and a positive attitude;
No experience needed because we will train you;
The ability to think quickly, to make a recommendation or propose a solution to a customer's problem.

We will teach you the rest!
Are you interested in this job?
Please, send your CV to cv-rb@grafit.md
If you want to know more about us, visit www.grafit.com