Dispatch operations specialist

UNIVERSAL TRANSIT, is a growing nationwide automotive logistics company based in New Jersey, US. We are the leading name in the Auto Transport industry in the United States, offering top-notch Car Hauling Services across the country with 100% customer satisfaction. We are looking for a talented Dispatch Operations Specialist to join our team.

Ace your work-life balance and avoid hassle commutes by working 100% remote at the comforts of your home in Moldova
Performance-based incentives
Friendly working environment
Opportunity for professional growth

Job Responsibilities:

Plan, coordinate, and manage loads in an efficient and cost-effective manner.
Serve as the first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
Maintain a constant line of communication and positive professional relationships with internal and external customers.
Troubleshoot and resolve issues effectively and professionally; Work in a cross-functional team to address service issues as needed.
Analyse service reports and continually seek ways to improve day-to-day processes for improved operational efficiency.
Finding cargo from Load boards in the US.
Carry on negotiations with intermediary companies
Receiving orders (from relevant Load board, by phone, e-mail).
Preparation of necessary documentation.

Requirements:

Previous experience in the US market
Excellent written and verbal English communication skills
Effective listening and comprehension skills
Experience with MS Office (MS Excel, MS Word, MS Outlook)
Strong organization skills and detail-oriented with great follow-up skills
Creative and analytical thinking
Ability to multi-task
Ability to work in US time zone (15:00 PM — 12:00 AM Moldova local time)
Ability to work Mondays to Saturdays
Must have personal laptop or computer, headset with microphone, webcam, and high-speed internet connection.