Customer Support Representative

Digital Grup Ltd. is providing full IT support for the progressive and successful American company that focuses on e-commerce solutions. The office in Chisinau operates on the market for more than 19 years now and there are about 50 staff members currently employed for the company: programmers, designers, marketing specialists, etc. We are expanding our team and looking for talented professionals who would like to join our company and become part of the future for global e-commerce solutions.
About the Position:
We are seeking a full-time Customer Service Representative to join an online store based in the US. As a key team member, you'll be instrumental in maintaining our reputation for top-tier customer support.
This role entails:

Working Hours: 8-hour shifts 17.00-02.00.
No Sales Calls: This position does not involve selling over the phone.
Responsibilities: Your tasks will include addressing customer inquiries via phone and email, resolving issues, processing orders, managing returns, and nurturing customer relationships.

Requirements

Fluency in English: Strong verbal and written English skills are imperative.
Confidence in Communication: Comfortably engaging in phone conversations is essential.
Analytical Thinking: Skill in analyzing situations, identifying key problems, and crafting effective solutions.
Quick Learner: Quick learning and adaptability to evolving situations are key traits.
Problem-Solving skills: Your ability to assess problems critically and devise creative solutions sets you apart.
Responsibility: You demonstrate ownership of tasks and punctuality in meeting deadlines.
Customer Care: Balancing policy enforcement with ensuring customers feel valued is your forte.

Company offers

Competitive salary and additional bonus system
Working experience with potential for growth
Office located in the city centre
Young and friendly team

How to Apply:
Please send us your CV at jobs@digital-group.md.

Email: jobs@digital-group.md