Customer support and help desk specialist

HR-Consulting (www.search4staff.com ) on behalf of its client, an international company is looking for candidates to fill the position of:

Customer Support and Help Desk Specialist

The company:
Foreign company specialized in marketing research services.

Responsibilities:
• Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication;
• Retain and expand clients' portfolio annual system usage;
• Project managing, developing timetables and setting deadlines for clients and internal team;
• Producing monthly and quarterly status reports to each client and establishing individual requirements;
• Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems;
• Manage a diverse and complex scope of support issues. Solve complex support issues effectively;
• Provide detailed reports about issues found in the systems checked so development will be able to address the issues accurately;
• Co-work with development management team to improve system design, development process, account management;
• Respond to and follow up potential client enquiries using appropriate methods. Producing materials for clients training;
• Provide software application training using a variety of delivery methods including web-based and on-site training;
• Coordinate new customer implementations, providing effective training to maximize use of the software.

Qualifications & Experience:
• At least 1 year of equivalent or related experience;
• Bachelor’s Degree;
• Fluent English;
• Good spoken and written communication skills;
• Strong presentation and negotiation skills;
• Good organizational and time management skills;
• Willingness to work long hours, often under pressure;
• Good business sense and the ability to work to budgets.

The remuneration:
• Attractive salary;
• Professional growth opportunities;
• Full training and development programme.

To apply, please submit your CV to HR-Consulting
E-mail: NP20@SEARCH4STAFF.COM, fax: 209 134, tel.: 022 876 557.

Please, indicate the relevant vacancy code (CS-HD) in the subject line or CV.
Short-listed candidates will be contacted and invited for interview.