Customer support agent (day/evening shift) | English language

Get to know us:
Hot Software stands for dynamism and openness, that is why our company is dominated by an entrepreneurial spirit, a combination of passion and solidarity, a passion for success. We create a highly productive environment and are not afraid of obstacles. We often have to step out of our role, show initiative and perseverance, the ability to adapt where necessary.

Our style is to avoid bureaucracy, to simplify the process of communication between employees and management, to implement corporate rules only where it is really necessary. We value ease of communication and personal qualities. We accept only those people who not only have the necessary competence, but are also able to at least maintain the already set cultural bar.

Culture:
Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers.

Our values:

development
ambition
teamwork
responsibility
flexibility

JOB FUNCTIONS & RESPONSIBILITIES:

Respond to customer queries in a timely and accurate way, via email or chat (No Calls)
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved

SKILLS & ABILITIES:

Proficient in English (B2 level or higher)
Excellent written communication skills (grammar, structure, and spelling)
Strong typing accuracy and speed
High attention to detail and ability to process large volumes of information
Strong analytical skills and ability to interpret incoming data
Flexible with work schedule; availability for weekend shifts if required
Previous experience in a call center is an advantage

Work schedule:
Shift-based : day (08:00 - 17:00) and evening (14:00 - 23:00) shifts, 2 flexible days off each week
WHAT WE OFFER:

Extended medical insurance
Monthly compensation for sports activities
Budget for self-education
Paid training for skill development
Annual self-review (salary increase)
Birthday bonus
Commuting compensation (public transportation)
Referral bonuses (candidate recommendation bonus system)
Hybrid work format (office/remote)

Apply now and become part of a company that grows together with you.