Customer support agent 1000$ +

We are looking for a dedicated Customer Support Agent to join our growing team. The ideal candidate will be responsible for managing post-sales activities, ticketing operations, customer service, and maximizing revenue opportunities through effective booking management.
This is a dynamic role requiring strong GDS experience (preferably Sabre), a solid understanding of fare rules, and the ability to navigate both customer service and operational tasks confidently.
Key Responsibilities:
Schedule Changes:

Notify customers promptly regarding airline schedule changes.
Monitor and manage schedule change queues in GDS and online booking systems.
Process even-exchanges in GDS and communicate with airlines for reissuance, waivers, and policy accommodations.

Customer Service (CS):

Review and interpret fare rules for refunds, changes, and cancellations.
Process customer exchanges and refunds efficiently.
Address and resolve customer concerns and escalations.
Manage post-sales support cases, including baggage issues, medical emergencies, and irregular operations.

Revenue Ticketing:

Coordinate with consolidators for efficient ticket issuance.
Issue tickets via Sabre GDS and online booking platforms.
Store and manage ticket reservations prior to final issuance.
Claim commissions as per contract terms.
Solid knowledge of airline products and fare constructions is mandatory.

Requirements:

Minimum 1 year experience in travel operations, ticketing, or customer service roles.
Strong working knowledge of Sabre GDS is preferred.
Familiarity with both revenue and award ticketing procedures.
Ability to multitask under pressure and manage a high volume of tasks independently.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving skills.

What We Offer:

Competitive salary based on experience.
Growth opportunities in a fast-paced, expanding company.
Supportive and professional team environment.
Flexible work arrangements where possible.