Customer Service Representative

ABOUT US G Solutions Group d.o.o., founded in 2014 and headquartered in Belgrade, Serbia, has established itself as the first independent visa center and online immigration consultancy in Central and Eastern Europe through its brands Easytovisa and Easytoseasonalwork.

Easytovisa provides visa and immigration services to individuals, multinational corporations, tour operators, government officials, and professional organizations seeking to travel, work, study, or live in the UK, USA, Canada, Australia, New Zealand, or other countries worldwide.

JOB DESCRIPTION
· Providing professional support to clients applying for visas
· Accurate and efficient processing of documentation
· Offering up-to-date and accurate information regarding visas, passports, and related procedures
· Keeping clients informed throughout the entire process
· Coordinating with colleagues to ensure timely and accurate application handling
· Updating and maintaining internal databases

WHAT WE EXPECT FROM YOU
· Working knowledge of English (written and spoken)
· Fluency in the local language (Romanian and/or Russian)
· Clear and effective communication skills
· Strong organizational skills, attention to detail, and accuracy
· Professional and responsible approach to work
· Willingness to learn and acquire new knowledge

WHAT WE OFFER
· Fixed-term employment contract for a period of 12 months (with a 1-month probation period)
· Work in a stable, internationally oriented company
· Opportunity to gain experience in visa and immigration services
· Office-based work during regular business hours (08:00–17:00, with a one-hour break)
· Private health insurance

If you find this position interesting, please send us your CV in English.