Customer Service Officer night shift

About EDP
At EDP, part of AXA TAI/EBTS Pro Assist, we’re proud to be a diverse, multicultural, and multilingual support platform. Every day, our mission is to help drivers, whether in a car or a lorry, get back on the road as quickly and safely as possible when they break down.

You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Working 5 nights from Monday until Friday from 24h – 08h.
Incoming phone calls, e-mails and faxes treating and dispatching:

Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception & Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling (from customer to contractor; from contractor to EBTS)

Ensures the monitoring and control of the agreements with the parties involved:

Regarding the service
Regarding complaint handling, etc.
Regarding the service conditions and agreements
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
Enter required information into the system.
Register performed operations.
Responsible for the internal and external monitoring of client files.

Your profile:
Knowledge and experience:

Language: Romanian, Russian and English. Every additional language is a plus
PC skills: office applications, outlook
Company-specific IT / telephony system
Technical knowledge (automotive, tires, …) is an asset
No specific knowledge and experience required

SKILLS

Communicate effectively by phone
Problem analysis and problem solving
Customer and result-oriented
Accurate and high work standard
Multitasking & stress resistant
Teamplayer

How will we move you?
At EDP, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Take a look at www.ebts.eu!

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu