Customer Delivery Specialist French (1500 euro)

The company is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics providers build more resilient, sustainable, and customer-centric supply chains. Using advanced machine learning algorithms, the product delivers unmatched ETA accuracy, enabling proactive issue resolution and efficient exception management.

Key Responsibilities
1. Customer & Carrier Support

Respond to incoming inquiries from customers and carriers, offering clear, step-by-step solutions.
Support carriers during the onboarding process (mobile, telematics, TMS) until they are fully operational.
Maintain and monitor data quality within your portfolio, addressing issues promptly.

2. Collaboration & Coordination

Work closely with Customer Success Managers, Implementation Consultants, Carrier Success, and Data Quality teams.
Collaborate with Integrations and Solution Engineers on escalations and complex cases.
Work with Product and Tech teams to support product improvements.
Participate in customer meetings as needed to ensure alignment and satisfaction.

3. Data Quality & Performance Monitoring

Proactively maintain high data quality and tracking performance.
Monitor key KPIs such as CSAT, First Response Time, SLA compliance, and Data Quality/Tracking rates.
Create and update knowledge base articles to support customer self-service and improve efficiency.

Qualifications

Bachelor’s degree in Engineering, Business, or a related field.
Minimum 2+ years of experience in customer service, customer success, or project-based environments (preferably in SaaS).
Proficiency in French and English (B2/C1), with excellent communication skills.
Strong autonomy, multitasking abilities, and motivation to develop technical skills (API, EDI, SFTP).
Customer-focused, with the ability to build strong relationships.
Excellent problem-solving, troubleshooting, and attention to detail.
Ability to work independently and as part of a team, with a proactive approach.
Experience in logistics, supply chain, or software is an advantage, but not mandatory.

Location: Hybrid
Employment Type: Full-time
Schedule: Monday–Friday, 09:00–18:00
Project: Logistics Software (France-based)