Crm specialist

Company INTERCHANGE COMMUNICATIONS, a leading provider of technology solutions for corporate and government enterprises of all sizes, is looking for CRM specialist to be a part of our open and friendly team .
Summary: Lead CRM projects from conceptualization to implementation. Play a pivotal role enhancing and administering CRM systems, enforcing best practices and
improving user productivity. Leverage strong planning and technical skills to
achieve significant results.

Responsibilities and Essential Duties:
• Lead business analysis efforts supporting CRM. Define requirements related to
CRM change requests and implement changes based on best-practices.
• Play a hands-on role customizing and enhancing CRM applications, leveraging
experience with built-in admin, reporting, and development tools.
• Develop and enhance CRM reports using tools inside & outside CRM.
• Work with IT development resources to integrate CRM with other applications
using available APIs.
• Play a lead role evaluating new CRM technologies and developing plans for
their implementation.
• Support user requests to import data into CRM from various sources, following
established assignment tools. Enhance import tools as needed.
• Develop and maintain documentation regarding CRM systems configuration,
application workflow, and business rules. Perform training as needed.
Supervisory

Experience:
• 4 year college degree in a related technical discipline.
• 4 years experience supporting one or more production CRM environments (ex:
Salesforce.com, Sage CRM, Saleslogix, SugarCRM):
o Application customization
o Reporting tools
o Data import/export tools
o API integration
• Experience with Salesforce.com administration, integration tools, and APIs.
• 3 years developing reports and supporting a reporting/BI environment.
• 3 years experience with SQL query writing. Strong relational database
background/understanding.
• Experience with web development technologies (ASP.NET, web services, CRM
web-based APIs) a plus. Familiarity with object-oriented programming a plus.
• Excellent verbal and written communication skills. Demonstrated proficiency
in technical writing is required.
• Demonstrated project discipline and experience. Must be organized, focused,
and driven toward established deliverable dates.
• Strong interpersonal skills; must be a team player.
• Understanding of business and technical process interrelationships