Client Support Manager

Mandatory skills
- Client and people oriented person;
- Good analytical and problem solving skills;
- Good business awareness;
- Proactive and able to engage and line up teams toward objectives;
- IT background;
- Ability to learn and adapt to new situations;
- Project Management concepts, at least basic knowledge of an accepted framework;
- Knowledge of financial planning and accounting in IT services;
- Negotiation and pricing contracts skills;
- Outsourcing and tender process knowledge;
- Team working – matrix management of team contributing to client projects;
- Desire to lead dynamic and challenging projects;
- Excellent communication skills in English and Romanian.

Desirable skills
- Experience in dealing with clients and acting as a main point of contact.
- Financial experience relevant to implementation of Managed Services or IT projects.
- Background in management or team leadership.
- Experience of working closely through lifecycle of contracts from pre-sales, through tender to delivery.

Project description

This is a management role with responsibility for the profitability, client satisfaction, operational delivery, growth and development on a small number of key client accounts. The role holder will operate across the Managed Services group, drawing on technical, operational and support resources to deliver to SLA, resolve client issues and conflict, implement improvement processes and drive revenue and profitability of the account(s). The role holder should be entrepreneurial with a strong procedural background, a strong understanding of IT Management and Outsourcing and the ability to recognize and manage risks.

KEY RESPONSIBILITIES
- Drive the profitability of accounts under management
- Improve Client satisfaction
- Oversee all operational Support and Project delivery
- Seek out improvements to increase efficiency and reduce risk
- Manage highly technical virtual and project teams to deliver against client expectations and internal timescales
- Own the individual relationships with key client staff, up to CIO/CTO level
- Contribute to the wider Client Support Group, supporting colleagues in similar positions on other accounts
- Own all client metrics and reporting
- Represent own clients internally. Understand the dynamics of delivering client satisfaction profitably within a framework of processes.

We are looking for ambitious professionals who appreciate the advantages of working within multicultural and international company with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.

Benefits
- Professional development in multinational environment;
- Training & development opportunities;
- Career development;
- Attractive salary;
- Health insurance, sport compensation, flexible work hours, loyalty programs etc.

Endava is committed to the principle of equal opportunity in employment. We thank all applicants and advise that only those candidates selected for interviews will be contacted.


Контактная информация:
Тел. -
E-mail: jobs.md@endava.com