Claims handler (transaction based cashback)

About the job:

This freelance position involves the opportunity to support our fast-growing company. The role of claims handler will be to efficiently and effectively administer incoming cashback and reward claims from the userbase of one of our clients, the pan-European money app, Woolsocks.

What do we do:

Sniptech is a growing Fintech based in Amsterdam. In addition to developing cutting-edge API solutions for the European market, we also provide best-in-class support and operations to a collection of exciting start and scale-up companies.

What will you be doing?
Process incoming claims from users across Europe, from card-linked cashback to affiliate cashback, receipt based cashback and online gift card rewards;

Identify issues and problems, serving as a first point of escalation to IT and Operational teams;

Proactively supporting Sniptech and its clients by providing feedback on how to improve products and services;

Working meet our SLAs and striving to provide a first-class client interaction model from first response to resolution.

What we are looking for?

A registered freelancer;

Working proficiency in English (proficiency in Dutch, German, French, Italian or Spanish is advantageous);

Energetic team player;

A proactive, hardworking individual who is looking for the flexibility of a remote role;

Client-focused and understanding of customer needs

What we offer?
The possibility of earning a discretionary, performance-based bonus;

The flexibility to work fully remotely from within Europe;

The chance to work for an international team and a growing company where you can develop your skills and network.

Apply for the job
Do you want to work for our team as Freelance Claims Handler - Transaction Based Cashback? Then we'd love to hear about you!