CALL CENTER SUPERVISORS (ENGLISH SPEAKERS)

We Offer:

- Competitive salary, additional compensation for night shifts
- Modern working environment
- International atmosphere
- Flexible shifts around the clock, transportation within city limits when required
- The advantage of joining a growing company with many upcoming opportunities

Duties and Responsibilities:

- Supervise the work of support reps during the shift, ensure all rules and procedures are followed
- Handle escalations and provide answers to complex problems
- Provide guidance and mentoring to support reps
- Review and evaluate the work of support reps on a regular basis
- Ensure high-standards of professional level customer service are met
- Completing reports and logs
- Attend meetings of the management team

Requirements:

- Strong communication skills and basic computer knowledge
- Should be able to operate well under tight pressure, ability to cope up with difficult customer situations
- Strong interpersonal skills
- resourceful and creative in finding solutions to unusual problems
- Ability to work in different shifts, including night shift
- Ability and eagerness to learn new things, self learner
- Additional European languages – big advantage
- Previous call center/managerial experience – big advantage

To apply, send your CV in English to: jobs@callcrest.com with "supervisor" in subject.