Call center operator

Job Description:
Duties and Responsibilities
• Providing individualized customer service of high-standard professional level.
• Answering inbound live-chat /calls/e-mails and assisting customers who have particular inquiries/questions/technical Issues and responding to customer inquiries and questions promptly.
• Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
• Building the interest of customers in the services offered.
• Transferring customer calls with complex inquiries to appropriate staff.
• Completing call reports and logs, and researching billing issues
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer support department.
• Facilitating the collected competitive information to monitor business opportunities and trends.
• Checking lines and categorizing the problems and issues of the customers.
Skills and Specifications
• Language speaker – English and German or English and Arabic
• Ability to understand as well as grasp basic customer information.
• Strong communication skills and basic computer knowledge
• Ability to type and excellent product knowledge.
• Should be able to operate well under tight pressure.
• Ability to handle diverse people.
• Ability to cope up with difficult customer situations.
• Should analyze the customer problem properly and provide logical solutions.
• Ability to make effective use of resources.
• Able to juggle multiple projects simultaneously.
• Ability to work in different shift including night shift.

Education and Qualifications
• High school diploma from an accredited institution.
• General education degree.
• Interest in helping customers.

Please, send your CV at liudmila.sucaci@callcrest.com