Call Center Operator (Portuguese and English)

Job Description:
Duties and Responsibilities:
- Providing individualized customer service of high-standard professional level.
- Answering inbound live-chat /calls/e-mails and assisting customers who have particular inquiries/questions/technical Issues and responding to customer inquiries and questions promptly.
- Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
- Building the interest of customers in the services offered.
- Transferring customer calls with complex inquiries to appropriate staff.
- Completing call reports and logs, and researching billing issues.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer support department.
- Facilitating the collected competitive information to monitor business opportunities and trends.
- Checking lines and categorizing the problems and issues of the customers.

Skills and Specifications:
- Ability to understand as well as grasp basic customer information.
- Strong communication skills and basic computer knowledge
- Ability to type and excellent product knowledge.
- Should be able to operate well under tight pressure.
- Ability to handle diverse people.
- Ability to cope up with difficult customer situations.
- Should analyze the customer problem properly and provide logical solutions.
- Ability to make effective use of resources.
- Able to juggle multiple projects simultaneously.
- Ability to work in different shift including night shift.

Education and Qualifications:
- High school diploma from an accredited institution.
- General education degree.
- Interest in helping customers.
- Girls with experience of work in call center

Please send your CV at liudmila.sucaci@callcrest.com