Assistant customer service manager (starting from 11000 lei)

Moving company is looking for Assistant Customer Service Manager with excellent command of English language, ready to join our team of specialists.

Requirements:
- Advanced level of written and spoken English;
- Intermediate level of spoken Russian;
- Previous customer service experience abroad;
- Excellent business communication and problem solving skills;
- Ability to communicate professionally with clients, claimants, vendors;
- Ability to interpret company’s policies and determine coverage in complex claims situations;
- Willingness to commit to a long-term responsibility;
- Strong interpersonal skills as well as strong leadership qualities;
- Organization and time management skills.

Responsibilities:
- To control Customer Support Agents’ work quality including calls, e-mails and accuracy in estimates to potential customers;
- To evaluate performance of Customer Support Agents;
- To ensure the Customer Support Team regularly applies established standards, produces accurate and timely work products, and effectively handles expected workloads;
- To serve as a resource to staff and others for information and guidance in using the claims system and for making proper and timely claims decisions;
- To manage directly complex claims involving liability concerns;
- To identify the clients’ needs and to offer the adequate solutions using individual approach.

We offer:
- Excellent professional working environment where you will be part of a large Canadian Moving company;
- Salary starting from 11000 lei;
- Professional development;
- Career opportunities;
- Evening schedule with shift: 4.00pm to 12:30am;

Suitable candidates are asked to send a detailed CV in English via e-mail to: movers.marina@gmail.com