E-Commerce Customer Support
Grafit Holding

9 октября 2024

E-Commerce Customer Support

We are looking for German speakers that will support an E-Commerce platform, by dealing with customers world wide.

We offer:

  • salary 600 EUR netto + KPI after Trial period;
  • 7-hours shift per day (9.00-17.00);
  • 1 hour lunch break;
  • 2 coffee-breaks 15 min.;
  • Office in the center of Chisinau;
  • Grafit Languages School;
  • Grafit Sport Program;
  • Grafit Health Program.

The overall responsibility will be:

  • Handle e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction
  • Respond and resolve promptly to customer inquiries and complaints
  • Process orders, forms, applications and requests

Requirements:

  • Proficient in German (written and spoken level B2-C1);
  • Basic skills in Word, Excel;
  • Able to multi-task;
  • Strong team player with commitment and a positive attitude;
  • The ability to think quickly, to make a recommendation or propose a solution to a customer's problem.

We will teach you the rest!
Are you interested in this job?
Please, send your CV to cv-rb@grafit.md
If you want to know more about us, visit www.grafit.com

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