Customer Support Representative - Night Shift
30 сентября 2024
We are looking for:
Customer Support Representative - Night Shift
About us :
At Five Star Airways Inc, we’re committed to delivering a safe, comfortable, and enjoyable flying experience to all our passengers. We uphold high standards in every aspect of our service, and to ensure these standards are consistently met, we’re inviting a dedicated Customer Support Representative to join our dynamic team.
Key responsibilities :
- Reservation and Ticketing: Efficiently handling all aspects of ticket booking and reservation.
- Availability and Routing Research: Conducting thorough research on flight availability and optimal routing.
- Problem Resolution: Proactively addressing and resolving any issues that may arise.
- Staying Informed: Keeping up-to-date with the latest industry trends and updates.
- Accuracy and Attention to Detail: Maintaining a high level of precision in all tasks.
Your future job duties:
- Issuing tickets online and in the GDS systems, through contacting the airlines, partners and any other involved parties;
- Checking for the best option to issue the ticket;
- Collecting payments from customers for airline tickets, including cash, credit card transactions, checks, or money orders;
- Processing any requests from Sales Department regarding the airline reservations;
- Provide quality customer support via chat, phone, and email professionally;
- Monitor and maintain customer satisfaction at a high level, focus on improving customer service techniques;
- Manage customer data, identifying and escalating priority issues;
- Besides providing customers with product and service information, resolving customers’ concerns and complaints.
Requirements:
- Previous experience as a Customer Support Representative in the Travel Industry will be an advantage;
- Experience in working with multiple GDS systems will be an advantage;
- Advanced English;
- Ability to collaborate cross-functionally;
- Great analytical thinking;
- Attentiveness;
- Solid work ethic
Why should you apply?
- A competitive base salary complemented by unlimited bonuses;
- Guaranteed opportunities for professional development;
- A balanced work schedule with a 3-day shift rotation;
- Night and Day Shifts available;
- Long term employment according IT Park regulations;
- Trainings and career development opportunities;
- Modern and cozy office in the city Center.
Join us in our mission to redefine the flying experience. Apply today!
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