At Dreamworks Carrier LLC, I managed load planning by assigning freight according to customer requirements, destination, and truck capacity, ensuring efficient and profitable routes. I configured optimal routing based on fuel costs, traffic patterns, and state-specific regulations, while continuously monitoring trucks in real time through GPS systems to keep operations on schedule. I maintained constant communication with drivers, assisting with delays, technical issues, and routing questions. I ensured full compliance with FMCSA regulations, including driver hours and mandatory breaks, and worked to reduce operating costs by monitoring fuel, taxes, and extra expenses. I analyzed performance data, incidents, and operational reports to support improvements in planning and efficiency. I also handled unexpected issues—such as breakdowns, weather delays, and route disruptions—by providing quick alternative solutions, and kept customers updated on shipment status to maintain high satisfaction and trust.

Truck Dispatcher

Amazon.com Inc.

Chișinău

Reporting and Analyzing Performance Monitoring Driver Performance Route and delivery monitoring

As an Amazon Truck Dispatcher, I managed daily delivery operations by planning and optimizing multi-stop routes, assigning drivers and vehicles based on capacity, deadlines, and geographic zones, and continuously tracking fleet progress to keep all loads on schedule. I handled operational incidents such as delays, traffic issues, accidents, and vehicle breakdowns, providing quick rerouting and support to minimize delivery impact. I maintained clear real-time communication with drivers and customers, offered status updates, and resolved service issues. I ensured full compliance with Amazon safety, quality, and transportation standards, and regularly analyzed delivery times, route efficiency, and driver performance to recommend improvements and reduce operational costs.