IT Support & Infrastructure Management -

Comprehensive IT Support (Administration):
- Provided technical assistance to over 250 administrative staff, resolving issues related to MS Office
Suite, Lotus Notes, SAP, 1C, Remote Desktop Protocol (RDP), AS/400, internet connectivity, and
hardware troubleshooting.
- Managed IT equipment procurement, configuration, and installation.
- Implemented 5S methodology to optimize workplace organization.

Production Area IT Support:
- Delivered technical support for 500+ computers in the production environment, encompassing
hardware and software configuration, resolution of production application issues, printer maintenance,
and pick-scanner support.

Network & Server Infrastructure:
- Performed physical installation and configuration of LAN infrastructure throughout the production area,
including switches and Ethernet outlets.
- Installed and configured server equipment and devices within server racks and server rooms.

Team Leadership & Management:
- Led and managed a team of 6 IT support technicians, utilizing Kanban workflow to coordinate and
prioritize daily tasks.
- Developed and documented standard operating procedures and user instructions for both the IT team
and other departments.

Active Directory & Server Administration:
- Created and managed Active Directory objects and groups to ensure secure and efficient user access.
- Deployed and maintained servers for floating licenses, supporting applications such as Autodesk and
Adobe Photoshop.