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Rental Agent Cars
Sixt, Chişinău
May 2025 - Jul 2025

• Prepared and processed rental agreements in accordance with company policies and customer requirements.
• Provided customers with all necessary documentation, explained rental terms, and ensured a smooth and clear rental process.
• Presented vehicles to customers, highlighting features and ensuring each car was delivered in optimal condition.
• Coordinated vehicle logistics, including scheduling pick-ups, drop-offs, and fleet availability.
• Received and inspected returned vehicles, documenting condition and reporting any damages.
• Handled payments and security deposits accurately, ensuring proper financial procedures were followed.
• Delivered professional customer service, resolving questions or concerns to maintain customer satisfaction and loyalty.

Profile
Personal details
I am a 20-year-old professional with hands-on experience in customer-facing roles, having worked as a Sales Agent for a travel agency and as an Operator at a Security Agency. During these roles, I developed strong communication, problem-solving, and interpersonal skills, enabling me to effectively handle customer inquiries, resolve issues, and deliver exceptional service. I am adaptable, patient, and highly organized, with a keen ability to work under pressure and manage multiple tasks. My background has equipped me with the qualities of empathy, active listening, and a proactive approach to ensuring customer satisfaction. I am eager to bring these skills to a dynamic customer support team.

Education

• High School
  Liceul Teoretic „Ştefan Vodă", Vadul lui Voda
  Present

  • I successfully passed high school studies and the Baccalaureate exams with an English grade of 10.
  • This is an achievement that speaks much to the commitment and hard work I invested throughout my studies.

• Part-time Marketing and Logistics
  Technical University of Moldova
  Present

  • This flexible study schedule allows me to balance my education with practical work experience.

Employment

• Sales Agent
  Business Class, Chisinau
  Aug 2024-Nov 2024

  • Worked closely with a team of 12 colleagues to achieve top-tier customer service and sales targets
  • Managed over five client interactions daily, providing personalized advice, handling objections, and offering tailored travel solutions
  • Handled client inquiries, assessed needs, and booked suitable travel options from start to finish
  • Utilized strong multitasking abilities to manage multiple client needs, resolve issues, and meet deadlines
  • Effectively handled objections, addressed concerns

• Monitoring Operator
  Chestor
  Dec 2024 - May 2025

  • Monitored CCTV and alarm systems for U.S.-based private and commercial properties.
  • Identified and responded to suspicious activities in real-time.
  • Contacted property owners directly to report incidents or unusual activity
  • Coordinated with emergency services and on-site teams when necessary.
  • Maintained accurate activity logs and incident reports.