Женщина
Кишинев
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Social Worker/ Dispatcher
CONTACT Moldova, Chisinau, Igor Vieru 7
PROFILE Dispatcher/Logistics Coordinator with hands-on experience in U.S. trucking operations, load booking, broker negotiation, and driver coordination. Strong background in high-volume calling, sales, and resolving issues in real time. Excellent communication skills and the ability to perform under pressure.
LANGUAGE PROFICIENCY
- Russian - fluent
- English - C1
- Romanian - basic
EDUCATION
- California State University
2019 - 2021
BA Social Science
WORK EXPERIENCE
SALES AGENT
Dynino
Oct 2025 - present
- Sell international airline tickets via phone and chat
- Assist customers with complex routing, fare rules, and problem resolution.
- Handle high-stress situations calmly and professionally.
- Use CRM systems, follow accuracy standards, and provide top-tier customer service.
AWARDS & CERTIFICATIONS
- Psychological First Aid - 2020
- Floral Design - Jan 2021
SKILLS
- Dispatcher / Load Booking / Driver & Broker Communication
- CRM, DAT, Excel, Word, PowerPoint
- High-volume calling, multitasking, problem-solving
- Stress tolerance and fast decision-making
RECRUITER
Trucking 42
May 2022 - Aug 2022
- Made up to 100 cold calls/day to recruit U.S. drivers.
- Negotiated conditions, handled objections, increased driver interest.
DISPATCHER TRAINING
Trucking&Going
Oct 2022 - Dec 2022
- Booked 2-3 loads independently (dry van / reefer).
- Worked in TMS system (tracking, scheduling, updating load status).
- Communicated with brokers about rates, lanes, and load details.
- Assisted drivers, solved route delays and time-sensitive issues.
- Handled paperwork: BOL, POD, check calls.
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