Загруженный файл CV

SUMMARY

Operations Manager with 5+ years of experience building and scaling delivery systems in digital agencies and tech-driven businesses. Specialized in structuring operations in fast-growing environments: stabilizing delivery under high load, aligning cross-functional teams, and reducing operational risk through clear processes and automation. Proven ability to act as an operational backbone between leadership, clients, and teams - ensuring predictable execution, transparent reporting, and sustainable growth.

• Turn operational chaos into scalable, predictable systems
• Protect delivery quality and timelines during rapid growth
• Reduce leadership overload by owning execution and escalation

EXPERIENCE

OPERATIONS GENERAL MANAGER

RapidDev
Feb 2025 - Aug 2025

• Built and owned the operational delivery framework for 300+ active client projects across a 130- person cross-functional team.
• Implemented centralized capacity planning and project tracking, enabling leadership to forecast risks and workload instead of reacting to delivery issues.
• Automated project onboarding and internal setup (documentation, access, communication), significantly reducing PM setup time and operational friction.
• Acted as the primary escalation owner for delivery, resolving resource conflicts before they impacted deadlines or client satisfaction.
• Provided stakeholders with real-time visibility into delivery health, team capacity, and operational risks through structured reporting dashboards.
• Standardized internal workflows and operating procedures, reducing dependency on individual PMs and increasing delivery consistency.
  Business impact: stabilized delivery under high load, reduced operational overhead, improved leadership visibility and decision-making.

PROJECT MANAGER

RapidDev
Aug 2024 - Mar 2025

• Delivered 14+ client projects end-to-end on no-code platforms (Bubble, FlutterFlow, Webflow), owning timelines, scope, and execution.
• Maintained direct client ownership, managing expectations, scope changes, and delivery risks to prevent escalations and churn.
• Coordinated developers, designers, and QA teams to ensure milestone completion under overlapping deadlines.
• Supported delivery stability across 10+ additional projects by stepping in during PM overloads, onboarding gaps, and urgent escalations.
  Business impact: protected revenue delivery and reduced client-facing risks during peak workload periods.

PROJECT MANAGER

Stats Agency
Feb 2024 - Sep 2024

• Managed 10+ concurrent marketing and web development projects in an agency environment.
• Designed a scalable project tracking system in Airtable and Trello, creating a single source of truth for teams and clients.
• Coordinated 15+ freelancers end-to-end, including onboarding, task ownership, and payment workflows.
• Introduced standardized onboarding and delivery templates to reduce project startup time.
  Business impact: faster launches, clearer accountability, lower coordination costs.

OPERATIONS / PRODUCT / PARTNERSHIPS MANAGER

D42
(progressive responsibility within one company)
Dec 2022 - May 2024

• Supported company growth by covering sales operations, B2B partnerships, product delivery, and affiliate management.
• Built and scaled a 100+ partner affiliate network, owning onboarding, incentive logic, performance tracking, and payouts.
• Led end-to-end development of internal digital products (LMS and affiliate dashboard), aligning business goals with technical delivery.
• Established and managed B2B partnerships with U.S.-based institutions, ensuring smooth onboarding and operational rollout.
• Acted as a coordination layer between product, finance, support, and external partners during periods of rapid growth.
  Business impact: improved partner activation and retention, supported platform scaling, reduced cross-team friction.

PROJECT MANAGER

Minicode
Aug 2021 - Dec 2022

• Managed full SDLC for web and custom software projects: planning, development, launch, and post- release support.
• Coordinated backend (PHP) and frontend (JavaScript, React) development teams to ensure on- time and on-scope delivery.
• Created project plans, timelines, and milestones; monitored progress, risks, and dependencies.
• Led cross-functional teams (developers, designers, QA) and maintained delivery accountability.
• Managed client communication and stakeholder alignment throughout the project lifecycle.
• Oversaw post-launch technical support, bug fixes, and change requests.
  Business impact: ensured predictable delivery of complex web projects, aligned technical execution with client expectations, and maintained long-term client relationships.

CAR LEASING GENERAL MANAGER

Premiere Leasing
May 2020 - Sep 2021

• Managed daily operations of a national leasing service with a 15+ person team.
• Built standardized workflows across legal, accounting, and operations.
• Improved call center efficiency and customer retention through structured scripts and KPIs.

SKILLS

• resource allocation
• operations management
• capacity planning
• delivery management
• process optimization
• escalation management
• sop development
• risk management
• project management
• agile
• kanban
• stakeholder management

LANGUAGES

• RUSSIAN - Native
• English - C1
• Romanian - B2

EDUCATION

INDUSTRIAL MANAGEMENT IN THE SPHERE OF AGROINDUSTRIAL COMPLEX
2016 - 2020

COURSES & CERTIFICATES

IT PROJECT MANAGEMENT →
LABA
Jan 2022 - Mar 2022

Language levels:
RUSSIAN (5/5)
English (4/5)
Romanian (3/5)