Загруженный файл CV

WORK EXPERIENCE

INVEST CREDIT
PROJECT/PRODUCT MANAGER | 09.2023 - 10.2025

Core Project: FinTech Digital Transformation - Strategy, compliance analysis, and infrastructure preparation for transitioning traditional lending products to an online format.

• Cross-Functional & Vendor Coordination:

  • Acted as the primary integration lead between multiple independent outsource development teams and an in-house 1C developer.
  • Synced delivery timelines, aligned technical dependencies, and consolidated architectural proposals from different vendors into a unified roadmap.

• Stakeholder Engagement (C-level):

  • Aligned requirements and delivered milestones directly to the CEO, CRO, CFO, and Chief Accountant.
  • Transformed high-level business goals into actionable technical specifications (User Stories, Use Cases, Acceptance Criteria).

• FinTech Compliance & KYC:

  • Spearheaded regulatory research in an unformed legal framework.
  • Initiated partnership and co-designed the tech architecture with the only provider licensed by the National Bank of Moldova to ensure strict regulatory compliance.

• Enterprise CRM Architecture:

  • Led CRM evolution from AmoCRM to an internal 1C module.
  • Identified critical accounting-to-sales conflicts, successfully convinced C-level to pivot, and migrated operations to an independent Bitrix24 ecosystem.

• Operations & Workflow Optimization:

  • Built and automated end-to-end workflows for the Call Center and Credit Experts outside of 1C, mitigating operational friction.
  • Structured project tracking in ClickUp/Notion and utilized RAID Logs for proactive risk mitigation.

• Change Management:

  • Prepared the organization for the digital shift by creating internal guidelines and leading onboarding sessions for end-users.

INVEST CREDIT
SPECIALIST MARKETING | 2020 - 2023

• CRM Design:

  • Designed the logic and technical requirements (PRD) for a custom CRM system (following experience with AmoCRM), enabling end-to-end customer conversion tracking.

• UX Research & Testing:

  • Organized focus groups for audience analysis, conducted UX testing for the corporate website, and initiated bug fixes to improve the user journey.

• Process Optimization:

  • Conducted internal cross-departmental audits to identify operational bottlenecks and upgrade internal business processes.

• Marketing Analysis & Execution:

  • Developed data-driven marketing strategies, managed budgets, and executed campaigns via Meta Business Manager to attract new audience segments.

• Tools:

  • Trello, Notion, Figma, Adobe Creative Suite, Canva, and Al tools for prototyping and brand book development.

PROFILE

PROJECT/PRODUCT MANAGER

Date of birth:
26.02.2000

Location:
Chisinau, Moldova

Methodologies:

• Agile (Scrum)
• Waterfall
• Risk Management (RAID Logs)
• Change Management

Product Management:

• Requirements Management (User Stories, Use Cases, Acceptance Criteria)
• Roadmap Development
• UX Research (Focus groups, User testing)
• KYC procedures

Tools & Infrastructure:

• ClickUp
• Notion
• Trello
• Jira
• 1C
• AmoCRM
• Bitrix24
• Custom CRM

Cross-Functional & Vendor Coordination:

• Acted as the primary integration lead between multiple independent outsource development teams and an in-house 1C developer.
• Synced delivery timelines, aligned technical dependencies, and consolidated architectural proposals from different vendors into a unified roadmap.

Stakeholder Engagement (C-level):

• Aligned requirements and delivered milestones directly to the CEO, CRO, CFO, and Chief Accountant.
• Transformed high-level business goals into actionable technical specifications (User Stories, Use Cases, Acceptance Criteria).

FinTech Compliance & KYC:

• Spearheaded regulatory research in an unformed legal framework.
• Initiated partnership and co-designed the tech architecture with the only provider licensed by the National Bank of Moldova to ensure strict regulatory compliance.

Enterprise CRM Architecture:

• Led CRM evolution from AmoCRM to an internal 1C module.
• Identified critical accounting-to-sales conflicts, successfully convinced C-level to pivot, and migrated operations to an independent Bitrix24 ecosystem.

Operations & Workflow Optimization:

• Built and automated end-to-end workflows for the Call Center and Credit Experts outside of 1C, mitigating operational friction.
• Structured project tracking in ClickUp/Notion and utilized RAID Logs for proactive risk mitigation.

Change Management:

• Prepared the organization for the digital shift by creating internal guidelines and leading onboarding sessions for end-users.

Data & Design (Product Growth):

• Meta Business Manager
• Figma
• Canva
• Adobe Creative Suite
• Al tools (Claude, Cursor, ChatPDF)

Languages:
A1 | A2 | B1 B2 | C1 | C2
ENGLISH

A1 A2 | B1 B2 | C1 | C2
ROMANIAN

МОЕ ОБУЧЕНИЕ

Divitia Gratiae University
business and administration
2017-2020

Laba Platform
marketing analytics
2021

ПРОФИЛЬ

PROJECT/PRODUCT MANAGER

Дата рождения:
26.02.2000

Локация:
Chisinau, Moldova

Методологии:

• Agile (Scrum)
• Waterfall
• управление рисками (RAID-логи)
• управление изменениями (Change Management)

Управление продуктом:

• Управление требованиями (User Stories, Use Cases, Acceptance Criteria)
• разработка дорожных карт (Roadmap)
• UX-исследования (фокус-группы, пользовательское тестирование)
• процедуры KYC

Инструменты и инфраструктура:

• Clickup
• Notion
• Trello
• Jira
• 1C
• AmoCRM
• Битрикс24
• кастомные CRM-системы

Данные и дизайн (Рост продукта):

• Meta Business Manager
• Figma
• Canva
• Adobe Creative Suite
• ИИ-инструменты (Claude, Cursor, ChatPDF)

ОПЫТ РАБОТЫ

INVEST CREDIT
PROJECT/PRODUCT MANAGER | 09.2023 - 10.2025

Основной проект: Цифровая трансформация в сфере финансовых технологий - разработка стратегии, анализ соответствия нормативным требованиям и подготовка инфраструктуры для перевода традиционных кредитных продуктов в онлайн-формат.

• Кросс-функциональная координация подрядчиков:

  • Выступал главным связующим звеном между несколькими независимыми аутсорс-командами и штатным 1С-разработчиком.
  • Синхронизировал сроки поставок, сопоставлял технические взаимосвязи и объединял предложения от разных разработчиков в единую дорожную карту проекта.

• Взаимодействие со стейкхолдерами C-level:

  • Напрямую координировал требования с CEO, Директором по рискам (CRO), CFO и Главным бухгалтером.
  • Успешно трансформировал бизнес-цели в четкие технические спецификации (User Stories, Use Cases, Acceptance Criteria).

• Соответствие требованиям регуляторов и KYC:

  • В условиях отсутствия готового законодательства инициировал работу и спроектировал архитектуру совместно с единственным провайдером, получившим лицензию Национального банка Молдовы.

• Архитектура CRM-систем:

  • Прошел цикл от AmoCRM до модуля внутри 1С.
  • Вовремя выявил конфликты продаж с бухгалтерским контуром, убедил топ-менеджмент изменить стратегию и успешно перенес операционные процессы на независимый Bitrix24.

• Оптимизация процессов:

  • С нуля спроектировал и настроил сквозные процессы для Колл-центра и Кредитных экспертов вне 1С, повысив скорость обработки заявок.
  • Перевел трекинг в ClickUp/Notion и внедрил RAID Logs для контроля рисков.

• Управление изменениями:

  • Разработал внутренние регламенты и лично провел сессии онбординга, обеспечив мягкий переход команды на новый стек инструментов.

INVEST CREDIT
SPECIALIST MARKETING | 2020 - 2023

• Проектирование CRM:

  • Спроектировал логику и ТЗ для кастомной CRM-системы (после работы с AmoCRM), что позволило настроить сквозной трекинг конверсии клиентов.

• UX-исследования и тесты:

  • Организовывал фокус-группы для анализа аудитории, проводил UX-тестирование сайта, находил и инициировал устранение багов для улучшения пользовательского пути.

• Оптимизация процессов:

  • Проводил внутренние аудиты между департаментами для выявления операционных «узких мест» и обновления бизнес-процессов.

• Маркетинговый анализ и запуск:

  • Разрабатывал стратегии, планировал бюджеты и управлял кампаниями в Meta Business Manager для привлечения новой аудитории на основе данных.

• Инструменты:

  • Trello
  • Notion
  • Figma
  • Adobe Creative Suite
  • Canva
  • ИИ-инструменты для прототипирования и создания стандартов бренда

МОЕ ОБУЧЕНИЕ

Divitia Gratiae University
business and administration
2017-2020

Laba Platform
marketing analytics
2021

PROFIL

PROJECT/PRODUCT MANAGER

Data naşterii:
26.02.2000

Locaţie:
Chisinau, Moldova

Metodologii:

• Agile (Scrum)
• Waterfall
• Managementul riscurilor (RAID Logs)
• Managementul schimbării (Change Management)

Management de produs:

• Managementul cerințelor (User Stories, Use Cases, Acceptance Criteria)
• Dezvoltarea roadmap-ului (Roadmap Development)
• Cercetare UX (Focus grupuri, User testing)
• Proceduri KYC

Instrumente şi Infrastructură:

• ClickUp
• Notion
• Trello
• Jira
• 1C
• AmoCRM
• Bitrix24
• Sisteme CRM personalizate (Custom CRM)

Date şi Design (Product Growth):

• Meta Business Manager
• Figma
• Canva
• Adobe Creative Suite
• Instrumente Al (Claude, Cursor, ChatPDF)

WORK EXPERIENCE

INVEST CREDIT
PROJECT/PRODUCT MANAGER | 09.2023 - 10.2025

Proiectul principal: Transformare Digitală în FinTech - Elaborarea strategiei, analiza de conformitate (compliance) și pregătirea infrastructurii pentru trecerea produselor de creditare în format online.

• Coordonare Cross-Funcțională și Vendor Management:

  • Lider de integrare între mai multe echipe externe independente de dezvoltare (outsource) și un dezvoltator intern 1C.
  • Sincronizarea termenelor de livrare, alinierea dependențelor tehnice și consolidarea propunerilor de arhitectură de la diferiți furnizori într-un roadmap unificat.

• Managementul Stakeholderilor (C-level):

  • Coordonarea cerințelor și livrarea etapelor proiectului direct către CEO, Directorul de Riscuri (CRO), CFO și Contabilul Şef.
  • Transformarea obiectivelor de business în specificații tehnice clare (User Stories, Use Cases, Acceptance Criteria).

• FinTech Compliance și KYC:

  • Coordonarea cercetării reglementărilor într-un cadru legal național neformat.
  • Inițierea parteneriatului și proiectarea arhitecturii tehnice împreună cu unicul furnizor licențiat de Banca Naţională a Moldovei pentru a asigura conformitatea legală strictă.

• Arhitectură CRM Enterprise:

  • Gestionarea evoluției sistemelor CRM de la AmoCRM la un modul intern în 1C.
  • Identificarea conflictelor critice dintre contabilitate și vânzări, convingerea top managementului să schimbe strategia și migrarea proceselor operaționale pe un ecosistem independent Bitrix24.

• Optimizarea Proceselor şi Fluxurilor de Lucru:

  • Proiectarea și automatizarea fluxurilor de lucru cap-la-cap (end-to-end) pentru Call Center și Experții de Credit în afara sistemului 1C, eliminând blocajele operaționale.
  • Structurarea tracking-ului proiectelor în ClickUp/Notion și implementarea RAID Logs pentru diminuarea proactivă a riscurilor.

• Change Management:

  • Pregătirea organizației pentru tranziția digitală prin crearea ghidurilor interne de utilizare și desfășurarea sesiunilor de onboarding pentru utilizatorii finali.

INVEST CREDIT
SPECIALIST MARKETING | 2020 - 2023

• Proiectare CRM:

  • Proiectarea logicii și cerințelor tehnice pentru un sistem CRM personalizat (în baza experienței cu AmoCRM), permiţând monitorizarea precisă a conversiei clienţilor.

• Cercetare UX şi Testare:

  • Organizarea de focus grupuri pentru analiza publicului ţintă, testări UX pentru site-ul companiei și iniţierea remedierii bug-urilor pentru îmbunătățirea experienţei utilizatorilor.

• Optimizarea Proceselor:

  • Audituri interne între departamente pentru identificarea blocajelor operaționale și optimizarea proceselor de lucru.

• Analiză și Execuție în Marketing:

  • Dezvoltarea strategiilor bazate pe date, gestionarea bugetelor şi campaniilor prin Meta Business Manager pentru atragerea noilor segmente de public.

• Instrumente:

  • Trello
  • Notion
  • Figma
  • Adobe Creative Suite
  • Canva
  • instrumente Al pentru prototipare şi dezvoltarea standardelor de brand

EDUCAȚIA MEA

Divitia Gratiae University
business and administration
2017-2020

Laba Platform
marketing analytics
2021

LANGUAGES (SUMMARY)

• ENGLISH (4/5)
• ROMANIAN (2/5)