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Location: Ialoveni, Republic of Moldova

ABOUT ME:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS & EXPERTISE

• Clear, effective communication and presentation skills.
• Maintains high levels of product knowledge.
• Thorough understanding of customer profile and trends.
• Teamwork and collaboration.
• Excellent time management skills.
• Strong ability to meet deadlines in a timely manner.
• Microsoft Office (Word, Excel, Access, PowerPoint).

EDUCATION

• 2021 – 2025 Center of Excellence in Energy and Electronics, Moldova.
• 2011-2021 High School Mihai Eminescu, Moldova

LANGUAGES:

• 1st language – Romanian (fluent)
• 2nd language – English (fluent)
• 3rd language - Russian (fluent)

EXPERIENCE:

June 2025 – November 2025
After-hours Agent, ArcticTransportation (Nightshift)

• Acted as the primary point of contact between drivers and brokers during after-hours operations.
• Assisted drivers with load details, updates, and issue resolution while on the road.
• Communicated schedule changes, delays, and special instructions to brokers.
• Provided real-time support for route adjustments, breakdowns, and unforeseen incidents.
• Coordinated with brokers to ensure accurate load tracking and timely delivery updates.
• Handled urgent calls, emails, and messages to maintain smooth communication flow.
• Documented all incidents, updates, and communications for handover to the day team.
• Ensured service continuity and minimized disruptions during night and weekend shifts.

October 2024 – May 2025
Dispatcher, Roslin Moldova (Nightshift)

• Oversee the daily operations of the transportation fleet, ensuring timely and efficient delivery of goods and services.
• Coordinate with drivers to schedule and dispatch vehicles based on delivery routes and customer needs.
• Utilize GPS and routing software to monitor vehicle locations and adjust routes as necessary.
• Liaise with customers to ensure their transportation needs are met, addressing any concerns or service issues promptly.
• Ensure timely and accurate deliveries, providing updates on any delays or issues as they arise.

2023 – 2024
Barista, One & Only Mirage Dubai

• Experience in providing exceptional customer service to customers from diverse backgrounds.
• Skilled in cash handling and performing basic bookkeeping functions.
• Developed an efficient system for quickly and accurately preparing drinks and food items for customers.
• Offered suggestions to guests for beverage and food pairing.
• Maintained clean and organized workplace, enabling co-workers to locate resources and product.
• Correctly followed all health, safety, and sanitation guidelines.

2021 – 2023
Part-time Sales at LC Waikiki – Moldova

• Proven ability to provide exemplary levels of customer service backed up by high customer reviews and feedback.
• Strong ability to build rapport with clients in order to recommend suitable products that match their needs and create upselling opportunities.
• Applying effective selling techniques in order to improve the store sales.
• Responsible for maintaining a section full of merchandise at all times ensuring it adheres to strict brand guidelines.
• Organizing the store warehouse according to the standards of the brand.
• Maintain visual merchandising standards consistent with the brand strategies.
• Support the store management team in the achievement of all the financial and operational objectives.

References are available upon request.