Technical Support Specialist

Technical Support Specialist

Why join our team? We offer you:

  • Growth opportunities, clear development plan, and an expert mentor to help you get started
  • Full training and peer-to-peer feedback every step of the way
  • Performance-based and yearly bonuses, paid overtime, 100 % salary during illness
  • Additional health insurance
  • Periodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the company
  • Possibility of remote work
  • Comfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)
  • Catered lunches, tasty days, big selection of beverages & free breakfasts
  • Half a day off on your birthday
  • Gym compensation program
  • Budget for language courses
  • Regular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)

What you’ll do:

  • Communicate with customers (e.g., by email, via ticket system)
  • Use available resources (technical documentation, manuals, wikis, etc.) to investigate problems
  • Support onboarding process for new clients
  • Live monitoring
  • Testing client capabilities
  • Issues triage facilitator, prioritize and escalate issues to the development team
  • Contribute to improving internal documentation and procedures

What you need:

  • Technical background (scripting, knowledge http protocols, knowledge of an OOP language)
  • Previous experience in a Technical Support role
  • Excellent written communication in English
  • High communication skills
  • Great problem-solving skills and high attention to detail
  • The ability to prioritize, be organized and meet deadlines
  • To be a great teammate and feel comfortable interacting with diverse specialists

P.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.

Send your CV in English at hr@saltedge.com
You’re only one email away from building a promising career!

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