Technical Support Specialist

Why join our team? We offer you:

• Growth opportunities, clear development plan, and an expert mentor to help you get started
• Full training and peer-to-peer feedback every step of the way
• Performance-based and yearly bonuses, paid overtime, 100 % salary during illness
• Additional health insurance
• Periodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the company
• Possibility of remote work
• Comfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)
• Catered lunches, tasty days, big selection of beverages & free breakfasts
• Half a day off on your birthday
• Gym compensation program
• Budget for language courses
• Regular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)

What you’ll do:

• Communicate with customers (e.g., by email, via ticket system)
• Use available resources (technical documentation, manuals, wikis, etc.) to investigate problems
• Support onboarding process for new clients
• Live monitoring
• Testing client capabilities
• Issues triage facilitator, prioritize and escalate issues to the development team
• Contribute to improving internal documentation and procedures

What you need:

• Technical background (scripting, knowledge http protocols, knowledge of an OOP language)
• Previous experience in a Technical Support role
• Excellent written communication in English
• High communication skills
• Great problem-solving skills and high attention to detail
• The ability to prioritize, be organized and meet deadlines
• To be a great teammate and feel comfortable interacting with diverse specialists

P.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.