Customer Support Agent - US Market

Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. Crunchyroll is the world’s largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. VRV is a fast-growing entrant in the SVOD space and is an audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder.

We’re looking for a Customer Service Agent to join our team in Moldova. Our offices in San Francisco, Tokyo, and Chișinău develop the product, design, engineering, marketing and content for Crunchyroll and VRV -- we are media and technology experts, and we lead with our digital-first DNA to create experiences for our passionate communities. 

Check our requirements: 

  • 1+ years of experience in administrative or customer service related experience is mandatory 
  • availability to work on late evening or night shifts 
  • ability to manage large amounts of customer inquiries 
  • familiarity with CRM systems and practices 
  • ability to multi-task, prioritize, and manage time effectively 
  • desire to develop persuasion and perseverance qualities 
  • excellent ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience 
  • ability to demonstrate technical skills by assisting customers with device, connectivity, video streaming and other common issues
  • ability to demonstrate strong interpersonal and communications skills, and an ability to stay calm and focused under pressure 
  • achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality 
  • ability to execute – and help others execute – our policies and procedure 
  • ability to understand and use of Customer Service and Company systems and understanding and control of department functions and procedures 
  • ability to be a great team player by assisting your peers in a way that shows us you value collaboration and teamwork
  • ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision 
  • ability to strategize the business and be self-motivated; taking initiative to increase individual and team productivity, while also motivating other team members 
  • ability to learn and utilize online tools and software proprietary to Crunchyroll and VRV 
  • ability to focus on detail, take initiative, and support a positive working environment 
  • ability to work well with others, as well as the ability to work independently to drive a successful business
  • ability to demonstrate sound business judgment and organizational ability
  • effective interpersonal, verbal, and written communication skills 
  • Bachelor's Degree is good to have 


Benefits:

  • Competitive salary
  • Fun, passionate and skilled co-workers
  • Catered lunch 4x/week
  • Frequent social and office events
  • Medical Insurance
  • English courses

If you've got so far, let's meet and discuss more about this opportunity!

You only need to send your CV at jobs.moldova@ellation.com 

Please indicate in the e-mail subject the position on you are interested in.

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