Customer Success Manager
Retently, a successful business with offices in Chisinau, Moldova and San Francisco, USA is looking to expand its team by hiring a Customer Success Manager to join our team.
You would be working to acquire new customers, support existing customers and make them become successful by using Retently’s product.
- Respond to pre-sales inquiries in a timely manner
- Maintain high customer retention, customer satisfaction and monitor customer complaints if any
- Analyze customer behaviour and product usage .
- Keep records of all Customers suggestions and complaints if any
- Use consistent follow-up email templates to onboard and setup new customers
- Qualify new users via phone calls/email/social media and schedule product demos
- Qualify inbound leads via phone calls/email/social media and schedule calls/demos
- Daily lead development with research via social media/internet
- Customer Relationship Management in company’s Salesforce CRM
- Daily CRM tasks with lead nurturing and personalized emails
- Prepare customer satisfaction reports;
You'll be able to add the most value if you:.
- Experience in B2B sales or customer care
- Experience using SaaS products
- Speaking English fluently is a must
- Very friendly and professional environment
- Competitive salary and commission
- Using the best technology tools in the world (Slack, Intercom, Salesforce and many more)
- Professional growth.
Please send your CV in PDF to email@example.com with position name ‘’Customer Success Manager’’ in the subject line.