Retently is seeking a:

Customer Success Manager

Retently started its journey in early 2015, when a group of successful entrepreneurs from the data science, customer success and telecom industries came together to build a framework that would change the way companies measure and improve their customer satisfaction.

Located in Palo Alto, California and Chisinau, Moldova, we are changing the way businesses understand and interact with their customers using Net Promoter Score®.
 
Responsibilities:

  • Maintain high customer retention, customer satisfaction and monitor customer complaints, if any
  • Analyze customer behaviour and product usage
  • Keep records of all Customers suggestions and complaints, if any
  • Use consistent follow-up email templates to onboard and setup new customers
  • Qualify new users via phone calls/email/social media and schedule product demos
  • Qualify inbound leads via phone calls/email/social media and schedule calls/demos
  • Daily lead development with research via social media/internet
  • Customer Relationship Management in company’s Salesforce CRM
  • Daily CRM tasks with lead nurturing and personalized emails
  • Prepare customer satisfaction reports.

Requirements:
You'll be able to add the most value if you have:

  • Experience in B2B sales or customer care
  • Experience using SaaS products
  • English Speaking Skills - fluently is a must

We offer:

  • Very friendly and professional environment
  • Competitive salary and commission
  • Using the best technology tools in the world (Slack, Intercom, Salesforce and many more)
  • Professional growth.

Please send your CV in PDF to hr@retent.ly  with position name ‘’Customer Success Manager’’ in the subject line.

E-mail:
hr@retent.ly

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