Client Solution Executive - Business Process Outsourcing (BPO) Afternoon shift work (16:00-00:00)
Pentalog is a digital leader whose platform offers a digital one-stop shop of services that disrupts traditional value chains. The company is operating internationally in Romania, France, Moldova, Vietnam, USA and Germany. The company employs over 1500 engineers and
IT experts who work in a very dynamic, multicultural working environment, where your talents and ambitions are recognized and rewarded and where you will have plenty of opportunities to develop as an individual and as a professional.
About the job:
- You will be part of a team that values a strong mindset and an equal participation.
- Our client is a educational company that offers online higher education courses that are equivalent to general courses required for a bachelor's degree.
Full Time Afternoon Shift job from 16:00 till 00:00.
- Manage incoming emails;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Keep records of customer interactions, process customer accounts and file documents;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to engage customers.
What are the requirements:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Familiarity with CRM systems
- Working with SAP program
- Practices good computer skills (here means you should be thorough with the office applications such as MS Word, MS Excel. )
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent English (C1) communication and written skills
- Ability to multi-task, prioritize, and manage time effectively
• Attractive salary package;
• English and French classes;
• Meal and Taxi tickets;
• Trainings and career development opportunities;
• Integration in a dynamic and multicultural working environment.
If interested, please email your resume to: firstname.lastname@example.org