Client Engagement Specialist (Night Shift, $1200+)

About Us

Web NG Global is an international company based in Moldova that partners with U.S. Consumer law firms, providing outsourced services for the American legal industry. We support the entire client journey - from attracting potential clients, doing the intake clerical work and assisting the attorneys with administrative tasks throughout the client journey. Our work helps attorneys focus on what they do best - delivering and winning for the clients, while we provide the support they need every step of the way.

What you’ll do

• Answer inbound phone calls, live chats, and online inquiries from prospective clients
• Respond quickly to new leads and ensure every opportunity receives timely attention
• Build trust and rapport through professional, empathetic, and engaging communication
• Guide potential clients through the consultation process and encourage them to take the next steps
• Follow up with leads to maintain engagement and maximize conversion opportunities
• Handle multiple conversations and tasks simultaneously while maintaining accuracy and professionalism
• Work closely with internal teams to ensure a seamless customer experience
• Maintain detailed and accurate records of all communications and interactions

What makes you a good fit

• Fluent spoken and written English with clear, professional communication
• Strong grammar, vocabulary, and pronunciation suitable for U.S.-based clients
• Friendly, positive, and patient attitude
• Ability to stay calm, professional, and solution-oriented under pressure
• Strong multitasking skills and fast response time
• Comfortable handling calls, chats, and administrative tasks in a fast-paced environment
• Organized, detail-oriented, and results-driven
• Previous experience in dispatch, customer service, sales, call centers, hospitality, or other client-facing roles is an advantage

What we offer

• Competitive salary: Starting from $800/month during the first 3 months, increasing to $1,200+/month afterward.
• Evening schedule: 6:00 PM – 3:00 AM (including a 1-hour lunch break), ideal for those who prefer quiet mornings.
• Schedule: Wednesday-Sunday or Saturday-Wednesday
• Company-paid taxi ride home after evening shifts.
• Tea, coffee, and snacks.
• Performance-based bonuses in addition to the base salary.
• Monthly team dinners fully covered by the company.
• Gifts for special occasions, including birthdays and the arrival of a new child.
• Professional development opportunities, with a fast career path and internal mobility.
• A collaborative, professional, and results-driven work environment.
• A young, dynamic team with non-bureaucratic processes, a hands-on culture, and plenty of opportunities to make an impact.

How to apply

If this opportunity sounds like a good fit for you, please send your CV in English to: careers@webngglobal.md
Kindly mention in the subject line the shift(s) you are interested in.

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