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LANGUAGE

• Russian - Native
• Romanian - Native
• English - B2

SKILLS

• Customer communication
• Problem solving
• Online support
• Client verification
• Attention to detail
• Multitasking
• Service orientation

ABOUT ME

Responsible and customer-oriented professional with experience in client communication, real-time online support, and operational assistance within a carsharing company. Experienced in assisting clients with trip start and completion, user verification, quick problem resolution, and real-time trip monitoring. I stay calm in stressful situations, pay close attention to detail, and am able to maintain a high level of service in a dynamic work environment.

WORK EXPERIENCE

Technical Operator/Customer Support

Green Drive
Car Sharing
11/2025-02/2026

• Provided customer assistance regarding trips and service usage.
• Helped users with starting and completing trips.
• Verified clients and validated registration data.
• Resolved customer issues promptly online during active trips.
• Monitored trips in real time and responded quickly to arising situations.

Chat/Call Operator

Trend Force SRL
06/2025-10/2025

• Managed a high volume of customer calls in a dynamic work environment.
• Provided clear and accurate information while assisting clients with their requests.
• Handled complaints and resolved issues professionally to ensure customer satisfaction.
• Updated customer information and maintained accurate records in the system.
• Achieved performance goals and followed service quality standards.

Waitress

Dublin Pub
06/2024-10/2024

• Provided quality service to guests, took and managed orders, advised customers on the menu, coordinated with the kitchen, processed payments, and maintained service standards.

EDUCATION

COLLEGE OF ECOLOGY
2021 - 2025
Production of cosmetic and medicinal products

Language levels:
Russian (5/5)
Romanian (5/5)
English (3/5)