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WORK EXPERIENCE

Pro-imobil — Real Estate Agent
November 2024 – October 2025

• Assisted clients with property sales, valuations, and market advice
• Managed property listings, client consultations, viewings, and negotiation processes
• Built professional relationships, prepared documentation, and coordinated transactions

Self-Employed — Construction Sector, United Kingdom
November 2021 – April 2026

• Managed own projects, workflow, materials, and subcontractor coordination
• Ensured quality standards, safety compliance, and timely project completion

Farnborough Airport — Customer Service Agent
July 2019 – October 2021

• Ensured efficient, safe passenger movement and arrival/departure procedures
• Met and greeted all aircraft upon landing; escorted passengers and coordinated government agency clearances (Immigration, Customs, Special Branch)
• Provided operational support and assistance to flight crew/passengers
• Maintained strict safety and compliance standards in a high-security environment

Marriott Kensington Hotel, London

Finance Assistant / Revenue Controller
December 2018 – July 2019

• Daily cash balancing, revenue reporting, and financial reconciliation
• Reviewed and adjusted gross revenue reports; distributed to Heads of Department and London Sales Office
• Reconciled Accounts Receivable, Deposits, Guest Ledgers, travel agency commissions, and Marriott Rewards loyalty program payments
• Processed invoices, credit card commissions, and payments
• Prepared daily executive pack and ensured financial accuracy

Duty Manager / Front Desk Supervisor
September 2017 – December 2018

• Resolved guest complaints, operational issues, and special requests
• Supervised front desk shifts, trained and coached team members, ensured adherence to hotel standards
• Managed room allocation, guest preferences, and special requirements
• Verified billing accuracy and rate codes
• Managed inventory via Marriott Channel Manager (MARSHA), applied yield-management strategies
• Drove up selling and revenue maximization targets

Front Desk Agent
November 2015 – August 2017

• Managed full guest check-in / check-out, payments, and disputed charges
• Handled all guest enquiries, calls, and service requests
• Operated daily up sales tracking and balanced Opera / MARSHA systems
• Served walk-in guests, processed payments, and ensured correct billing codes

Night Auditor
April 2015 – November 2015

• End-of-day audit, verified rate/market code accuracy, balanced payments and banking
• Reconciled PDQ system transactions against Opera hotel system
• Verified correct rates and charges to guests, companies, and travel agents
• Prepared flight crew allowances and ensured financial integrity

EDUCATION

Academy of Economic Studies of Moldova — Faculty of Economy
September 2004 – June 2008

• Diploma in International Economic Relations

High School of Mathematics and Economics - MATEC-XXI, Chișinău, Moldova
September 2001 – May 2004

LANGUAGES

• Romanian: Native
• Russian: Fluent
• English: Fluent