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Place of birth: DHAKA, Bangladesh | Nationality: Bangladeshi | Gender: Male |
Address: 35/1 JARIA TOLLY LANE, NAWABPUR, WARI, 65/A BONOGRAM ROAD,WARI, 1203, DHAKA, Bangladesh (Home)

ABOUT ME

Sales & Customer Service Professional with experience in factory and production operations. Dedicated and hardworking, with a proven ability to support business growth, deliver excellent customer service, maintain product quality standards, and contribute effectively in fast-paced work environments. Skilled in customer relationship management, product handling, packaging, quality inspection, teamwork, and problem-solving. Adaptable to new responsibilities and committed to achieving organizational goals through professionalism, reliability, and a strong work ethic. Seeking opportunities in customer service, retail sales, warehouse operations, factory production, and general support roles where I can contribute my skills and experience while continuing to grow professionally.

Job Target

Customer Service | Retail Sales | Warehouse Assistant | Factory Worker | Store Assistant | General Worker

WORK EXPERIENCE

FACTORY WORKER – NORWEGIAN REFUGEE COUNCIL

01/01/2016 - 30/05/2018 - DHAKA, BANGLADESH

Responsibilities

• Performed packaging and labeling of finished products.
• Conducted quality inspections to ensure products met standards.
• Assisted in assembly line operations and production activities.
• Maintained workplace cleanliness, safety, and productivity.
• Collaborated with team members to meet production targets.

Key Achievements

• Assisted in packaging and labeling of 200+ products per day.
• Contributed to achieving daily production targets within required timelines.
• Maintained high quality standards by conducting routine product inspections.
• Supported safe and efficient operations with zero workplace incidents during assigned duties.

SENIOR SALES EXECUTIVE – ALTAF AUTOS

01/06/2019 - Current - DHAKA, BANGLADESH

Responsibilities

• Develop and maintain strong relationships with customers and business partners.
• Identify new business opportunities through networking, referrals, and direct customer engagement.
• Promote products and services to achieve sales objectives.
• Provide customers with accurate product information and professional advice.
• Handle customer inquiries and resolve complaints effectively.
• Maintain sales records and assist in preparing reports.

Key Achievements

• Consistently contributed to achieving sales targets.
• Developed strong long-term customer relationships.
• Enhanced customer satisfaction through professional service and support.
• Maintained relationships with 100+ regular customers.
• Contributed to increased sales revenue through effective product promotion.

EDUCATION AND TRAINING

Dhaka, Bangladesh
OTHM LEVEL 5 DIPLOMA IN BUSINESS MANAGEMENT – OTHM Qualifications, UK
Level in EQF EQF level 5

Dhaka, Bangladesh
OTHM LEVEL 3 DIPLOMA IN HIGHER EDUCATION STUDIES – OTHM Qualifications, UK
Level in EQF EQF level 4

Dhaka, Bangladesh
GENERAL CERTIFICATE OF EDUCATION (GCE) O LEVEL – British Council
Level in EQF EQF level 3

LANGUAGE SKILLS

Mother tongue(s): BENGALI

Other language(s):

ENGLISH

UNDERSTANDING

• Listening: B2
• Reading: C1

SPEAKING

• Spoken production: B2
• Spoken interaction: B2

WRITING

• B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Sales & Customer Service

• Customer Relationship Management (CRM)
• Lead Generation
• Complaint Resolution
• Customer Service
• Sales Record Management
• Product Promotion
• After-Sales Support
• Sales Support

Administrative & Technical Skills

• Microsoft Office Suite
• Data Entry
• Documentation and Record Keeping
• Email communication
• POS System Operation
• Report Preparation
• Cash Register Operation

Personal Skills

• Communication Skills
• Adaptability
• Active Listening
• Teamwork & Collaboration
• Time Management
• Problem Solving
• Ability to Work Under Pressure

Warehouse & Factory Operations

• Quality Inspection
• Packaging & Labeling
• Product Handling
• Inventory Handling
• Workplace Safety Awareness
• Production Support
• Warehouse Operations
• Distribution Support

OTHER

References

• References available upon request.

Language levels:

• BENGALI (5/5)
• ENGLISH (4/5)