Fișier CV încărcat

Chisinau, Republic of Moldova

Experienced professional with 3 years experience in customer service and 5 years coordinating logistics and customs procedures. Known for strong organizational skills, attention to detail, and a problem-solving mindset. Passionate about digital marketing and foreign languages, with a keen interest in continuous learning. Currently seeking a position in a supportive, growth-oriented environment where I can expand my skills and contribute to a dynamic team.

EXPERIENCE

Social Media Manager (remote) at SSH | Chisinau | Republic of Moldova
10.2025 - present

• Respond to comments and messages promptly, maintaining brand voice.
• Monitor discussions in local groups and pages, including those on Facebook.
• Handle customer feedback or complaints in a professional and culturally appropriate way.
• Track performance metrics (engagement, reach, conversions) using tools like Meta Business Suite.
• Prepare monthly reports with insights and recommendations.

Customs Declarant at DACHSER | Northampton | United Kingdom

• 06.2025
• Inspected consignments, verifying correctness and accuracy of export licenses and documentation and highlighting non-compliant items for further inspection.
• Facilitated communication between exporters and government institutions, enabling clearing and forwarding of freight at designated points.
• Addressed customer concerns or complaints to provide satisfactory solutions to problems, escalating complex issues to supervisors for advice and insight.
• Declared promptly and accurately to HMRC the goods due to export.
• Generated work-related reports for management, aiding performance tracking, process reviews and cost-cutting measures.

Checking and Goods In Coordinator at MORRISONS’ | Northampton | United Kingdom
04.2019 – 01.2022

• Accurately maintained both manual and digital transaction records to ensure organized and up-to-date documentation.
• Verified incoming deliveries against supporting documentation to confirm correct items, quantities, and condition.
• Successfully led and coordinated a team of 3+ employees, ensuring efficient workflow and task completion.
• Oversaw daily administrative operations, providing timely updates and maintaining smooth communication across departments.

Call Center Advisor at ORANGE MOLDOVA | Chisinau | Republic of Moldova
12.2015 – 12.2018

• Delivered high-quality customer service in a fast-paced inbound call center, handling a large volume of daily inquiries
• Actively listened to customer needs, identifying opportunities to upsell products and services appropriately
• Responded to customer complaints with empathy and professionalism, effectively de-escalating challenging situations
• Provided clear, step-by-step guidance to help customers resolve technical issues over the phone
• Maintained accurate and up-to-date customer records by verifying and recording information during calls
• Applied strong analytical skills to resolve customer queries, complaints, and service-related issues efficiently
• Demonstrated in-depth product knowledge to deliver expert advice and tailored support
• Contributed to outbound calling campaigns to promote specific sales and marketing initiatives
• Adapted performance based on feedback to continuously improve service quality and customer satisfaction
• Assisted in training and mentoring new team members on customer service procedures and company policies
• Ensured a friendly, supportive, and empathetic approach when handling complex or sensitive customer interactions

EDUCATION

• 2025 Digital Marketing & E-commerce Professional Certificate, Coursera Platform
• 2024 Level 2 Certificate in Digital Marketing, New College Swindon, England
• 2019 BA in Finance and Banking, University of Economic Studies (ASEM), Chisinau, Moldova
• 2015 Tourism and Hospitality Services, National College of Commerce – Chisinau, Moldova
• 2011 Primary and Secondary School, Soldanesti, Moldova

SKILLS

• Logistics coordination & customs documentation
• Calm under pressure and well organized
• Strong customer service & communication skills
• Versatile and quick learner
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Fluent in English, Russian, native Romanian
• Critical thinking and problem solving

Language levels:

• English (4/5)
• Russian (4/5)
• Romanian (5/5)