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Chişinău, Moldova

Insurance Operations | Operations Specialist | Project Coordination

PROFESSIONAL SUMMARY

Operations professional with over five years of experience in the insurance industry, specialising in contract administration, policy issuance, compliance verification and customer support. Experienced in coordinating operational processes, working with multiple internal systems and collaborating with insurance partners to ensure accurate and compliant documentation. Fast learner with strong attention to detail, seeking opportunities in Operations, Business Operations, Project Coordination.

PROFESSIONAL EXPERIENCE

Insurance Broker

Consasig-Service SRL
January 2022 - June 2026

• Managed the end-to-end insurance policy issuance process, from document verification to contract completion.
• Prepared and administered various insurance products, including Motor Third Party Liability (MTPL/RCA), Green Card, CASCO, Cargo (CMR), Property and Medical Insurance.
• Verified customer documentation and ensured compliance with legal requirements and internal procedures.
• Worked daily with NGIS, RCA Data, 1C ERP, Microsoft Excel and Microsoft Word.
• Collaborated with insurance underwriters to resolve non-standard cases and policy-related issues.
• Performed front-office, back-office and cashier responsibilities.

Logistics Specialist

Donaris Vienna Insurance Group
March 2021 - August 2021

• Maintained documentation related to the company's vehicle fleet.
• Coordinated procurement activities for the head office and regional branches.
• Worked closely with suppliers and internal departments to support daily operations.

LEADERSHIP & EXTRACURRICULAR ACTIVITIES

• AIESEC in Chişinău

  • Organising Committee President - Raise Your Voice
  • Team Leader - Talent Management

• Dreamups

  • 1st Place Innovation Jam 2023

CORE COMPETENCIES

• Operations Coordination
• Contract Administration
• Insurance Operations
• Customer Relationship Management
• Regulatory Compliance
• Process Coordination
• Data Verification
• Problem Solving
• Attention to Detail
• Fast Learning

SOFTWARE & TOOLS

• NGIS
• RCA Data
• 1C ERP
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

EDUCATION

• State University of Physical Education and Sport

  • Bachelor's Degree in Hospitality, Tourism and Leisure

• Centre of Excellence in Economics and Finance

  • Diploma in Finance and Insurance

LANGUAGES

• Romanian - Native
• Russian - Fluent
• English - Upper Intermediate (B2)
• French - Elementary

Language levels:

• Romanian (5/5)
• Russian (4/5)
• English (3/5)
• French (2/5)