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Operations Support Specialist | Facilities & Soft Services Management

Dhaka, Bangladesh
DOB: 01 Jan 1985
Nationality: Bangladeshi
Experience: 14+ Years
Expected: SAR 10,000/mo

PROFESSIONAL SUMMARY

Results-driven Operations Support Specialist with 14+ years of progressive experience in Facilities Management, Soft Services, and Administrative Operations across the UAE and KSA. Skilled in ERP/MAXIMO systems, ISO 9001 internal auditing, housekeeping coordination, HR support, CRM management (B2B & B2C), and multi-stakeholder liaison. Proven ability to prepare management-level reports, streamline workflows, and lead operational teams in high-pressure, multi-site environments. Currently seeking an Operations, Administrative, or Facilities Coordination role in the Kingdom of Saudi Arabia.

CORE COMPETENCIES

• Facilities & Soft Services Management
• HR Support & Recruitment Coordination
• Costing, Quotation & Revenue Reporting
• Customer Complaint Resolution
• Document Control & Archiving
• MS Office Suite (Excel, PowerPoint, Outlook)
• ERP / MAXIMO System Administration
• Housekeeping & Workforce Scheduling
• CRM Management - B2B & B2C
• ISO 9001 Internal Auditing
• Transport Logistics & Tracking
• Data Entry, Mining & Web Research

PROFESSIONAL EXPERIENCE

Operations & HR Assistant

Abraj Al Alaaliat For General Contracting | Riyadh, KSA
Dec 2023 - Mar 2025

• Coordinated administrative and field operations across multiple project sites, ensuring on-time task completion.
• Maintained comprehensive employee records and supported HR processes including leave management and personnel documentation.
• Prepared detailed site performance reports and submitted findings to senior management.
• Managed transport tracking, logistics arrangements, and scheduling for operations personnel.
• Handled all inbound correspondence and directed queries to the appropriate department heads for resolution.
• Ensured compliance with company procedures and assisted in onboarding new field staff.

Commercial Sales Representative

Super Eagle Real Estate | Abu Dhabi, UAE
Jan 2022 - Dec 2022

• Managed residential and commercial property rental and sales transactions from lead generation through contract execution.
• Prepared rental agreements and ensured full legal compliance with municipality guidelines and government requirements.
• Maintained B2B and B2C CRM pipelines and performed ERP/ESS updates for housekeeping staff salary processing.
• Liaised with government and municipal authorities to resolve tenant, police, and owner complaints.

Facility Soft Services Coordinator

Emirates International Facility Management LLC | Abu Dhabi, UAE
Apr 2011 - Nov 2021

• Supervised and coordinated a large team of housekeeping supervisors, team leaders, and cleaners across multiple Abu Dhabi properties.
• Prepared costing, quotations, annual and mid-year revenue reports for senior and top management review.
• Received property complaints from tenants, assigned rectification tasks in the MAXIMO system, and tracked resolution through closure.
• Maintained data integrity across ERP and CRM platforms including new B2B/B2C entries, complaint records, and customer survey results.
• Compiled and submitted daily field reports to the Head of Department; escalated MEP and facility issues in a timely manner.
• Managed staff leave, resignations, movement documentation, and passport safekeeping for housekeeping personnel.
• Monitored chemical usage compliance as per local health & safety regulations; prepared materials consumption reports.
• Coordinated bank notice classification and distribution to department managers for area-wise inspector follow-up.

Time Keeper

Emirates International Facility Management LLC | Abu Dhabi, UAE
Aug 2008 - Dec 2010

• Managed timekeeping and duty rosters for 100+ labourers on the Ferrari World Yas Island construction project.
• Conducted warehouse stock inventory audits and enforced safety protocols at all times on site.
• Coordinated transport scheduling and arranged security passes for all site personnel.

EDUCATION

• Bachelor of Business Studies (BBS - Pass) 2003-2008
  Govt. Titumir College, National University | Dhaka, Bangladesh

• Higher Secondary Certificate (HSC) 2000 – 2002
  Adamjee Cantonment College | Dhaka, Bangladesh

CERTIFICATIONS & PROFESSIONAL TRAINING

• QMS Internal Auditor Training - DAS Holding Abu Dhabi / Quality International (March 2017)
• Supervisory Skills Certification - DAS Holding (October 2020)
• Quality Management System ISO 9001:2008 - Beacon System Management Consultants & Trainers (2013)
• Food & Beverage Service - National Hotel & Tourism Training Institute, Dhaka (ILO/UNDP & Govt. Tourism) (2007)
• Computer Literacy & Office Package - Army Computer Training Center, Dhaka Cantonment (2005)

TECHNICAL SKILLS & LANGUAGES

Technical Tools

• ERP Systems | IBM MAXIMO
• ESS Platform
• MS Excel | MS PowerPoint | MS Outlook
• Google Drive | CRM Platforms | Zoom
• Data Entry & Mining | Web Research

Language Proficiency

• Bengali - Native / Mother Tongue
• English - Fluent
  • Listening
  • Speaking
  • Reading
  • Writing
• Hindi/Urdu; Arabic (Oral)

Language levels:

• Bengali (5/5)
• English (4/5)